Job Term: Full Time ; Part time ; Flexible 

Location: Nationwide; Work from Home or Partnered Salons, Salons

Experience:

• Esthetician/Cosmetology or Lash Extensions: Less than one year of professional experience or none required.
• Customer Service: Demonstrated experience in customer service roles, including handling inquiries, resolving complaints, and delivering exceptional support.
• Social Media Management (Optional): Basic familiarity with social media platforms is beneficial but not mandatory.
• Additional Skills:

Strong verbal and written communication.
Excellent organizational and problem-solving abilities.
Passion for the beauty industry and commitment to providing top-notch customer care.


Benefits:

• Flexibility in income and work hours
• Assistance with booking system, cards, flyers, posters
• Back-end supplies for day to day administration duties
• Lash Supplies shipped to desired location(s)
• Top featured listing on RE Official Website and Social Marketing Platforms
• Promotional gear and goods to market services
• Discounts on rental spaces in salons or spas nationwide
• Wholesale prices on products from our RE Online Shop
• Additional Clientele and/or Students

Restrictions / Qualifications:
Local State Compliance:

• Must adhere to all local and state laws relevant to the position.

Customer Service Experience:

• Demonstrated experience in customer service roles, including handling inquiries, resolving issues, and delivering exceptional support.

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to interact professionally and effectively with clients, team members, and customers.

Problem-Solving Abilities:

• Strong problem-solving skills with a proactive approach to addressing customer concerns and finding solutions.

Organizational Skills:

• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and priorities efficiently.

Attention to Detail:

• High level of accuracy and attention to detail in handling customer inquiries and documentation.

Empathy and Patience:

• Strong interpersonal skills with the ability to empathize with customers and handle stressful situations calmly.

Adaptability:

• Ability to quickly adapt to changing environments and processes.
• Willingness to learn and grow within the role.

Team Collaboration:

• Ability to work effectively as part of a team and collaborate with colleagues to enhance customer service.

Contractual Conflicts:

• Cannot be under contract with any other lash brand(s) or similar competitors while employed with Rapture Lashes, Extensions, and/or Rapture Enterprise.

Exclusivity Agreement:

• Must commit to supporting the Rapture Extensions brand and refrain from endorsing competing products or services.

Conflict of Interest:

• Must avoid activities or associations that could be perceived as a conflict of interest with the Rapture brand.

Confidentiality:

• Must maintain confidentiality of all proprietary information and business practices related to Rapture Lashes, Extensions, and Rapture Enterprise.

Adherence to Brand Guidelines:

• Must follow specific brand guidelines and policies set by Rapture to ensure consistent and aligned brand messaging.