Help Desk Support– Rapture Extensions Store

Services & Reservations
Training & Certification
Memberships & Subscriptions
Mentorship & Business Growth
Franchising & REPro Affiliates

Booking & Appointments

How to book an appointment?

To book an appointment, all clients must first complete a pre-screen consultation. Once approved, you’ll gain access to our full booking calendar. Bookings can be made through our website using Acuity Scheduling.

Do I need a pre-screen consultation before booking?

Yes, all new clients must complete a pre-screen consultation before booking their first service. This ensures that our specialists can assess your needs and recommend the best treatment for you.

What is the cancellation & rescheduling policy?

Per our terms, cancellations and rescheduling require at least 48 hours’ notice. Any changes made within this window will result in a non-refundable deposit being forfeited.

How do I check or manage my booking?

Log into your Service Dashboard to view, reschedule, or cancel your upcoming appointments. You will also receive email reminders with appointment details.

What should I do if I’m late for my appointment?

We allow a 10-minute grace period. If you arrive beyond this, your appointment may be canceled or shortened, and a late fee may apply.

Are refunds available for services?

All sales are final. However, if an issue arises, we encourage clients to reach out within 24 hours for a potential adjustment or correction.

What are the aftercare instructions for my extensions?

For best results:

Avoid water, heat, or excessive touching for the first 24-48 hours.
Follow our recommended care products for maintenance.
Schedule regular touch-ups or fill-ins as necessary.

For more in-depth instructions visit our Aftercare page.

Service Restrictions & Requirements

What if I have an allergic reaction?

We recommend booking a patch test before your full service. If an allergic reaction occurs, discontinue use immediately and consult a professional. We are not liable for reactions, but we will assist in removal if necessary.

Can I book if I’ve had previous damage from another provider?

Yes, but a consultation is required to assess the condition of your lashes or hair before proceeding with a new service/treatment.

Do you offer mobile VIP services?

Yes! We provide VIP mobile services for clients who prefer on-location beauty treatments. Additional fees apply based on distance and service type.

Can I request a specific technician or instructor?

Yes! While we strive to accommodate requests, specific technician availability is subject to scheduling. Visit our REPro Listing Page to select your desired Pro

Aftercare & Maintenance

How do I care for my lash extensions?

Avoid water, steam, and heavy products for the first 24-48 hours. Clean lashes daily with an oil-free cleanser and brush them gently with a spoolie. You can purchase a At-Home Kit to conduct these tasks efficiently.

What products should I use for hair extensions?

We recommend sulfate-free shampoos and conditioners to maintain longevity. Deep conditioning is encouraged for curly and wavy textures. Explore our YouTube or Aftercare Instructions page for more details.

Can I swim or work out with my extensions?

Yes, but avoid excessive exposure to chlorine, saltwater, or sweat. Rinse your lashes or hair extensions afterward to maintain integrity.

Course Enrollment & Requirements

What training programs do you offer?

We offer expert-led courses in Lash Extensions (Classic, Hybrid, Volume, Mega Volume) and Hair Extensions (Sew-Ins, K-Tips, Tape-Ins, Quick Weaves & more). Plus, elevate your career with our Business & Mentorship Programs designed to help you master your craft and grow your brand!

Do I need prior experience to enroll?

No prior experience is needed for beginner courses. Advanced courses require prior certification or experience.

What's included in the training kits?

Training kits include lash trays, adhesives, tweezers, mannequins, and in some cases, massage beds and chairs (Professional Kits only).

What's the difference between private and group training?

Group training offers collaborative learning, while private training provides one-on-one personalized coaching.

Certification & Career Advancement

Do I receive a certification upon completion?

Yes! All students who complete their training and pass their final assessment receive an official RE Certification.

How do I become an instructor after training?

Certified students can apply for our Instructor Program, which offers additional coaching and teaching certification.

What business opportunities are available post-certification?

Graduates can join as REPro affiliates, franchise owners, or independent contractors.

Payment & Financing

Do you offer payment plans for trainings?

Yes! We offer flexible payment plans through select financing partners.

Can I pay in installments?

Yes! Choose an installment plan at checkout.

Are training fees refundable?

All training fees are non-refundable, but rescheduling options are available.

Member Benefits & Perks

What are the benefits to signing up for a membership?

Members receive exclusive pricing, priority scheduling, and loyalty perks.

Do members receive discounts on services and trainings?

Yes! Members enjoy discounted refills, training courses, and early access to promotions.

Can I pause my subscription?

No, but we offer limited-time freeze periods for special circumstances.

How do I upgrade or cancel my membership?

Manage your membership in the Service Dashboard.

What happens if my payment fails?

Your membership will be suspended until payment is resolved.

Billing & Subscription Management

Can I pause my subscription?

No, but we offer limited-time freeze periods for special circumstances.

How do I upgrade or cancel my membership?

Manage your membership in the Service Dashboard.

What happens if my payment fails?

Your membership will be suspended until payment is resolved.

Becoming an RE Mentee

How does the mentorship program work?

The RE Mentorship Program is designed to provide ongoing guidance, skill enhancement, and business growth strategies tailored to each mentee’s career goals. Whether you're looking to refine your technical skills, improve customer service, or scale your beauty business, our experienced mentors offer personalized coaching to help you succeed.

What's included in the mentorship sessions?

Each mentorship session includes:

One-on-One Coaching – Tailored advice from industry experts.
Business Development Strategies – Learn pricing, marketing, and scaling techniques.
Hands-On Skill Refinement – Advanced techniques for lash and hair extensions.
Exclusive Access to RE Business Resources – Templates, tools, and client management strategies.
Networking & Community Support – Connect with other beauty professionals for collaboration and inspiration.

What's the difference between mentorship and coaching?

Mentorship is a long-term, relationship-driven experience where you receive ongoing guidance, industry insights, and business strategies from an experienced professional. It’s designed to help you navigate your career, build confidence, and grow sustainably over time.

Coaching, on the other hand, is a structured, goal-oriented program focused on specific skills, challenges, or business objectives. It provides direct action plans, problem-solving strategies, and targeted training to help you achieve immediate and measurable results in your beauty business.

Both are valuable – mentorship provides continuous growth, while coaching delivers fast-track solutions to accelerate your success!

How do I start my own beauty business?

We provide business formation coaching, branding kits, and training.

Can I get one-on-one business coaching?

Yes! Book a private Business Mentorship Session.

Scaling Your Beauty Business

How do I start my own beauty business?

We provide business formation coaching, branding kits, and training.

What resources does RE provide to new business owners?

We provide business formation coaching, branding kits, and training.

Can I get one-on-one business coaching?

Yes! Book a private Business Mentorship Session.

Becoming a Franchise Partner

How do I apply for a franchise?

Submit a Franchise Application online. Approved applicants will undergo onboarding and training.

What are the investment costs?

Costs vary by location, with low-entry franchise options available.

What support do franchisees receive?

Franchisees gain access to an entire ecosystem of business success including:

Full Branding & Marketing Support – Professional assets, social media promotion, and advertising strategies.
Exclusive Training & Certification Access – Ensure your team stays ahead with cutting-edge techniques.
Premium Supplier Partnerships – Get exclusive pricing on top-tier lash and hair extension products.
Operational & Business Development Coaching – Expert guidance to help maximize revenue and efficiency.
Client Booking & Membership Integrations – Leverage our established systems to attract and retain clients.

As an RE Franchisee, you’re never alone – we provide ongoing mentorship and support to help you scale!
Franchisees get access to branding, supplier discounts, and business coaching.

Can I convert my existing business into a RE Franchise?

Absolutely! If you already own a beauty salon, suite, or training academy, you can seamlessly transition into a Rapture Extensions Franchise. This allows you to leverage our brand recognition, exclusive training programs, and premium supplier network while maintaining control over your business. Our team will guide you through the conversion process, ensuring that your existing operations align with the RE brand for a smooth and profitable transition.

Affiliate & REPro Listings

How do I get listed as an REPro?

Complete the Get Listed application and pay the required listing fee.

What are the benefits of joining as an affiliate?

Earn commissions, gain brand exposure, and access wholesale pricing.

How does commission work for affiliates?

Affiliates earn 10-20% on referrals and sales.

Marketing & Growth Support

How does RE support franchise and affiliate growth?

We provide marketing tools, brand materials, and ongoing support.

Can I get promotional materials and marketing support?

Yes! RE provides digital and print marketing resources.

Do affiliates receive training on selling RE products and services?

Yes! Affiliates receive sales training and exclusive coaching.

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